Request account deletion
You can request deletion of your Learning Companion account and its associated data by email. You do not need to keep the app installed.
Send a deletion request
- Email us from the email address linked to your Learning Companion account.
- Use the subject Learning Companion account deletion request.
- Say that you want your account and associated data deleted. If you cannot access the linked email, explain that so we can review how to verify ownership.
Choose how to compose your email. You must review the message and press Send in your email app. This page does not send messages.
If nothing opens, open your email app or webmail yourself and write to gxtechuk@gmail.com. Open Gmail starts a draft in a new tab and may ask you to sign in.
A request reaches us only after you send it. Do not send passwords, one-time codes, recovery keys or payment details.
What happens next
We review your request and verify account ownership before taking action. We will reply about the request and its outcome. Sending an email does not immediately erase an account.
You can also open Account → Delete account → Request account deletion in the app to reach this page. Send your request using the email options above. Keep any existing request’s recovery information on its original device until it is resolved.
What to include in your request
Ask us to delete your account, profile and learning history, plus any other associated account data you want removed. We will explain any data that must be retained, the reason and the applicable retention period before confirming completion.
For copies or exports you saved outside the app, tell us what help you need. Deleting an account does not cancel a separate store subscription; manage any subscription in Google Play as well.
Deletion requests are reviewed manually. We will confirm the outcome after account ownership and completion have been verified.